![]() We do accept returns on lingerie tops, all swimwear (tops and bottoms), watches, sunglasses and jewellery (excluding earrings). We do not accept returns on underwear bottoms, earrings, fragrances and cosmetics. MyRunway credit is no longer exchangable for a cash refundĪs long as you return the item in its original state and packaging with all the labels attached, you can return it for any reason. No, you cannot change your refund method once your refund has been processed. When you return something you have to cover the delivery cost which is R60. Please note that if you have paid via 1Voucher and opt to receive a 1Voucher refund, a new voucher code will be SMS’d back to you. ![]() We will process your return within 5 days of receiving it and will send you an email to confirm how you would like to be refunded. How long will it take for my return to be processed? You can request a new return from My Returns in your account. You have 30 days from the time you receive your order to request a return. ![]() How long do I have to return my purchase? No, all returns need to be logged on your MyRunway account and cannot be returned to any of our partner stores. If your request is accepted, choose whether you want to send the return via courier, or if you want to drop it off at our Cape Town offices.Ĭan I return my purchase in any of your partner stores? Select the items you want to return and submit the request. If you want to return a purchase, go to My Returns on your account and select ‘Request New Return’. MyRunway uses two couriers: Aramex and DPD Laser. Unfortunately, you cannot change your address once your order has been shipped. To do this go to the My Orders page, click on the 'view order button' and you will be directed to the order page where you can change your address. Your address can be updated for any order while the order is still in a Payment Received status. We deliver to any address in South Africa that you provide when you place your order. You can reach us at 0 or send an email to. If you are not available you can reschedule with them or contact us to arrange for another day that is more suitable. Our couriers will be in touch to check if you're available to receive your delivery. What if I am not home at the time of delivery? We also often run free delivery promotions, so be sure to look out for that! We have a standard delivery charge of R60. Yes, we can deliver to any address in South Africa you provide when you place your order. The product page for each item will give you an estimated delivery time.Ĭan my parcel be delivered to an office address? Visit our Orders & Deliveries page for more info. Some items can be shipped within one working day of placing an order, while others can take up to 20 working days. Delivery time depends on where the item is stored and when you place your order. At MyRunway we offer premium brands at massive discounts, so our delivery times can be longer than usual.
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